Every once and awhile a student will experience technical difficulties. If this should happen, please contact the appropriate people as soon as possible. Waiting for issue to resolve can cause students to fall behind in their classwork.
Moodle and Edgenuity
Edgenuity works best on Firefox.
Help Desk: 734-994-5040 (Hours: Monday-Friday 7 am - 5 pm, no service on the weekend)
Email: email@example.com or firstname.lastname@example.org
Michigan Virtual High School (MIVHS)
MVS Help Desk: 1-888-889-2840
(Best to call while experiencing the difficulty and while you are sitting in front of your computer.)
Hours: Monday-Friday 7 am - Midnight, Sunday 5 pm-9 pm, no service Saturday
Michigan Virtual School will undergo Technical Maintenance during 2014-2015 on the following dates. MVS also does minor weekly maintenance on Wednesdays from 8 pm until midnight. (Please be aware that MVS service is not available during these times and students need to plan ahead)
August 19-21, 2015
World Languages and American Sign Language
Mr. Simon Ntezinde is available to help students who are experiencing difficulties accessing the course or with the video feeds. His office is located at Pioneer, 734-994-2170. His email is Ntezinde@aaps.k12.mi.us. Each term Mr. Ntezinde holds help sessions for our Language students. Notice is sent by email and each building liaison is aware of the dates for their buildings. If a student can't attend a help session but needs individual assistance please contact him directly for an appointment.
For unresolved technical problems please contact your building liaison (see staff page) or email: email@example.com
Some technical problems are due to insufficient knowledge of the Learning Management System on which your course runs. If you feel that the student orientation, offered during the first two weeks of classes, was not sufficient, or you did not attend at all, set up an appointment with your building liaison to help you learn how to navigate your course.
The expectations is that students will begin work within 48 hours of receiving access to the course. Do not wait to seek help. Always contact your instructor and building liaison as soon as possible to resolve any technical difficulties or to set up a personal orientation for your course. It is crucial that you keep your instructor and building liaison informed of any difficulties, even if you think that they have been resolved.
Lastly, use Word or Google Docs to complete assignments then upload and submit. Doing this will allow you to keep a digital or cloud copy of work submitted in case of a need to resubmit.